Solutions
Business communications solutions
From PBX and Teams to contact centre and AI: we deliver your business communications, connect the parts and run them, so that everything works as one.
Twelve areas, one partner
Contact centre and AI
All channels in one place, AI that lightens the load, connections to your systems and the voice channel in Dynamics 365.
Contact centre
Phone, chat, email and social media in one place with Mitel CX, on your own servers or in the cloud.
AI and automation
AI assistance and automated workflows in customer service with Mitel CX and Mitel Workflow Studio.
Integrations and APIs
Telephony and contact centre connected to your CRM, case management, sign-in and business systems.
Telephony for Dynamics 365
The voice channel in Dynamics 365 Contact Center, with Direct Routing and an SBC from AudioCodes.
Solutions
PBX and switchboard
The PBX you have, or your next one: delivery, support, upgrades and tools for your switchboard operators.
PBX and telephony
Delivery, upgrades and operation of PBXs from Mitel and Alcatel-Lucent Enterprise, such as MX-ONE, OpenScape and OmniPCX Enterprise.
Third-party PBX maintenance
Keep the PBX that works. We take over support for MX-ONE, OpenScape and OmniPCX Enterprise and keep your PBX up to date with the manufacturer’s security fixes.
PBX migration
From an old PBX to a new platform or Teams, step by step, with a rollback plan for every stage.
Switchboard and attendant console
Attendant console and diversion status solutions with Enghouse Trio, so that the right call reaches the right person.
Solutions
Teams Phone
Teams as your phone, in Sweden and in other countries.
Teams Phone
Make and receive calls directly in Microsoft Teams, with Direct Routing via AudioCodes and a connection to your PBX.
Teams Phone in multiple countries
Teams Phone and numbers in several countries, with an architecture that follows local rules.
Solutions
Operations and continuity
Support contracts and resilient telephony for organisations that cannot afford downtime.
Support contracts and managed services
Support contracts with agreed response times, so that your communications work every day.
Critical communications
Resilient telephony, contact centre and alarms, with redundancy and backup routes, for organisations that cannot afford downtime.
Where should you start?
Tell us how you work today, and we will suggest a way forward.
Consulting and projects
Help to plan, choose and deliver
Assessments, architecture, project management, decision support, integrations, training and specialists by the hour, across all our areas.
How we work
From the first conversation to day-to-day operations
01
Discovery
We review how you work today, which systems you have and what you want to achieve.
02
Proposal
You receive a concrete proposal covering technology, timeline and cost, and we explain our choices.
03
Implementation
We install, integrate and test, and we train your users and administrators.
04
Operations and support
After go-live, we stay with you for support, updates and further development.
Let’s talk about your communications
Tell us where you stand today with your PBX, Teams or contact centre, and we will come back to you with a proposal. It costs nothing to ask.