Business communications since 2009
Contact centre, AI and PBX that work together
iComServ is a systems integrator in Sweden that delivers and manages contact centres, PBXs and Teams Phone for businesses. We connect the solutions to your systems, use AI where it adds value and provide support for years to come.
AI and automation
AI that takes the load off customer service
With Mitel CX and Mitel Workflow Studio, AI can answer common questions, help agents during calls and handle routine tasks. We are certified on Mitel CX and took part in Mitel’s pilot programme for Workflow Studio.
- AI agents that answer common questions around the clock by chat, SMS and voice, and hand over to a human agent with the whole conversation
- An AI assistant for agents, with suggested replies, summaries and real-time translation
- Real-time call transcription and AI analysis of what customers actually ask about
- Automated workflows in Workflow Studio, built without coding, even on top of the PBX you already have
Read more about the products: Mitel CX · Mitel Workflow Studio
Solutions
All your business communications from one partner
We deliver, integrate and run it all, whether you have a contact centre, a PBX or Teams – or all three.
Contact centre
Phone, chat, email and social media in one place with Mitel CX, on your own servers or in the cloud.
AI and automation
AI assistance and automated workflows in customer service with Mitel CX and Mitel Workflow Studio.
PBX and telephony
Delivery, upgrades and operation of PBXs from Mitel and Alcatel-Lucent Enterprise, such as MX-ONE, OpenScape and OmniPCX Enterprise.
Third-party PBX maintenance
Keep the PBX that works. We take over support for MX-ONE, OpenScape and OmniPCX Enterprise and keep your PBX up to date with the manufacturer’s security fixes.
Switchboard and attendant console
Attendant console and diversion status solutions with Enghouse Trio, so that the right call reaches the right person.
Teams Phone
Make and receive calls directly in Microsoft Teams, with Direct Routing via AudioCodes and a connection to your PBX.
Support contracts and managed services
Support contracts with agreed response times, so that your communications work every day.
Critical communications
Resilient telephony, contact centres and alarms for organisations that cannot afford downtime.
Industries
Solutions for your organisation
Hotels
PBX, room phones and integration with the property management system (PMS), so that check-in, wake-up calls and room status work together.
Property companies
Fault reports and enquiries in one place, whether tenants call, chat or write.
Enterprises
A better customer experience and more efficient work, with PBX, Teams and contact centre working together.
Municipalities and regions
Reliable communications for services that must always be reachable, with a focus on security, GDPR and clear contracts.
Healthcare
Phone lines that patients can get through on, built for 24/7 operation, with changes that are planned and tested.
Why iComServ
Experience, breadth and personal service
Since 2009, iComServ has delivered and run communications in customers’ own environments and as a private cloud hosted in Sweden. We work with several manufacturers and choose what suits you, not what suits us.
2009
Founded in Stockholm
Silver
Mitel partner, certified on Mitel CX
5
Manufacturers we partner with, from Mitel to Enghouse
5
PBX platforms we support, from MX-ONE to OmniPCX Enterprise
Private cloud
iComCloud – our private cloud service
With iComCloud, we run your PBX or contact centre as a private cloud hosted in Sweden. You no longer need your own servers, and we take care of operations as set out in your contract.
What we can run for you
- MiVoice MX-ONE
- OpenScape Voice
- AudioCodes SBC
- Artvise
- Enghouse Trio
News
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A new website for iComServ
iComServ has a new website with solutions, products and guides on contact centres, AI, PBXs and Teams Phone.
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iComServ is certified on Mitel CX
iComServ is certified on Mitel CX with OpenScape Voice, and CX can also be deployed on top of MX-ONE and OpenScape 4000.
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iComServ is a partner of Enghouse Interactive
iComServ is a partner of Enghouse Interactive and offers Trio Enterprise, the attendant console with presence, diversion status and calendars in one view.
Let’s talk about your communications
Tell us where you stand today with your PBX, Teams or contact centre, and we will come back to you with a proposal. It costs nothing to ask.