Solutions · PBX and telephony
Enterprise PBX and telephony that work every day
We deliver, upgrade and manage enterprise PBXs from Mitel, such as MX-ONE and OpenScape, and from Alcatel-Lucent Enterprise, such as OmniPCX Enterprise. For organisations where telephony has to work.
What we do
A PBX that grows with you
Telephony is still the backbone of many organisations. We help you get more out of the PBX you have, or move to a new one, in stages that are tested before the next step is taken.
We are a Mitel Silver Partner, authorised for the larger PBXs: OpenScape 4000 and OpenScape Voice (formerly Siemens and Unify, now Mitel) and MX-ONE. That means we know both the proven technology and the way forward. We can install the PBX on your premises, as a hybrid solution or in a private cloud hosted in Sweden with our iComCloud service.
What’s included
- New PBX installations and expansions
- Upgrades and migration to newer versions
- Mobile extensions (MEX), so that mobile phones become part of the PBX
- Integration with Microsoft Teams
- Presence and diversion status
- Operations and support contracts
Benefits
What you get
Reliable
Proven platforms that handle heavy traffic, with redundancy when your organisation needs it.
A way forward
A clear path from today’s PBX to the next generation, on your own servers, in the cloud or a combination of both.
Mobile and flexible
Staff can answer wherever they are: on their mobile, on their computer or in Teams.
One partner for everything
The same partner for PBX, Teams, contact centre and support, so that nothing falls through the cracks.
Products
Products we work with
Product
Mitel OpenScape Voice
The SIP platform for large and distributed environments, with redundancy.
Product
Alcatel-Lucent OmniPCX Enterprise
Support, upgrades, virtual deployment and Teams integration for OmniPCX Enterprise.
How we work
From the first conversation to day-to-day operations
01
Discovery
We review how you work today, which systems you have and what you want to achieve.
02
Proposal
You receive a concrete proposal covering technology, timeline and cost, and we explain our choices.
03
Implementation
We install, integrate and test, and we train your users and administrators.
04
Operations and support
After go-live, we stay with you for support, updates and further development.
Common questions
Frequently asked questions about PBX and telephony
Should we upgrade or replace our PBX?
It depends on the lifecycle, your contracts, your integrations and your plans for Teams. We cover these questions in the guide Upgrade or replace your PBX? and give you a basis for your decision.
Can we keep our PBX and still use Teams?
Yes. With Direct Routing, an SBC (session border controller) connects Teams, the PBX and the operator. Teams and the PBX then work side by side, with a shared numbering plan.
Can the PBX run on virtual servers?
Yes. OpenScape 4000, OpenScape Voice and MX-ONE can all run on virtual servers in your data centre, and MX-ONE can also run in AWS and Azure.
What happens to alarms, lifts and analogue phones when we switch?
They are part of the inventory from the start, and each one gets a plan: it is moved, replaced or kept. Every stage is tested before it counts as complete.
Can you take over support for our PBX?
Yes. We take over support for MX-ONE, OpenScape and Alcatel-Lucent OmniPCX Enterprise, even when another supplier has looked after the PBX until now, and we also support Avaya PBXs. We describe how it works under third-party PBX maintenance.
Further reading
Guide
Upgrade or replace your PBX?
Decision support for organisations that run MX-ONE or OpenScape today.
Guide
PBX lifecycle and end of life: extending its life safely
What manufacturers’ lifecycles mean, and how to keep your PBX secure for many years to come.
Solution
PBX migration
From an old PBX to a new platform or Teams, step by step, with a rollback plan for every stage.
Solution
Third-party PBX maintenance
Keep the PBX that works. We take over support for MX-ONE, OpenScape and OmniPCX Enterprise and keep your PBX up to date with the manufacturer’s security fixes.
Solution
Teams Phone
Make and receive calls directly in Microsoft Teams, with Direct Routing via AudioCodes and a connection to your PBX.
Solution
Support contracts and managed services
Support contracts with agreed response times, so that your communications work every day.
Let’s talk about your communications
Tell us where you stand today with your PBX, Teams or contact centre, and we will come back to you with a proposal. It costs nothing to ask.