Solutions · Switchboard and attendant console
Switchboard and attendant console that keep your organisation connected
With the Trio attendant console from Enghouse Interactive, your switchboard operators get an overview of the whole organisation, so that every call reaches the right person straight away.
What we do
The right person, first time
A good switchboard is more than technology. It is the switchboard operator who knows who is in, who is in a meeting and who can answer instead. With the right tools, calls are put through quickly and correctly.
We offer Trio Enterprise from Enghouse Interactive, and we are an Enghouse Interactive partner. Trio is built for switchboard operators and agents, connects to most communication platforms and integrates with calendars, presence and CRM systems.
What’s included
- Attendant console for switchboard operators
- Presence and diversion status linked to the calendar
- Searchable directory of staff and departments
- Integration with your PBX
- Installation and training
- Support and support contracts
Benefits
What you get
Faster service
The switchboard operator sees at once whether the person is available and puts the call through to the right place from the start.
Fewer missed calls
Diversion status and alternative contacts mean that callers get help.
Up-to-date information
Presence and calendar entries are fetched automatically, so the diversion status is accurate.
Trio connects to
- Your PBX
- Your calendar
- Teams presence
- CRM
How we work
From the first conversation to day-to-day operations
01
Discovery
We review how you work today, which systems you have and what you want to achieve.
02
Proposal
You receive a concrete proposal covering technology, timeline and cost, and we explain our choices.
03
Implementation
We install, integrate and test, and we train your users and administrators.
04
Operations and support
After go-live, we stay with you for support, updates and further development.
Common questions
Frequently asked questions about attendant consoles and diversion status
What is the difference between an attendant console and diversion status?
The attendant console is the switchboard operator’s tool for answering and transferring calls. Diversion status shows where a colleague is and when they will be back, and can be set from the calendar. Trio shows both in the same view.
Can staff manage their diversion status in Teams?
Yes. Trio User is available as a Teams app, where staff can see their colleagues’ presence and manage their own diversion status and voicemail.
Does it work with our PBX?
Trio can connect to most PBXs. Diversion status and line status need support in your particular PBX, so we check this in the assessment.
What happens outside office hours?
A speech-enabled auto attendant can take calls around the clock. With spoken diversion messages, callers hear when the person is back and can choose voicemail, a mobile or another answering point.
Further reading
Product
Enghouse Trio
Attendant console, presence and diversion status for switchboard operators and agents.
Guide
Teams and your existing PBX: coexistence and gradual migration
How to let Teams and your PBX work together while you move at your own pace.
Solution
Integrations and APIs
Telephony and contact centre connected to your CRM, case management, sign-in and business systems.
Solution
PBX and telephony
Delivery, upgrades and operation of PBXs from Mitel and Alcatel-Lucent Enterprise, such as MX-ONE, OpenScape and OmniPCX Enterprise.
Solution
Contact centre
Phone, chat, email and social media in one place with Mitel CX, on your own servers or in the cloud.
Solution
Teams Phone
Make and receive calls directly in Microsoft Teams, with Direct Routing via AudioCodes and a connection to your PBX.
Let’s talk about your communications
Tell us where you stand today with your PBX, Teams or contact centre, and we will come back to you with a proposal. It costs nothing to ask.