About us
Business communications since 2009
iComServ Europe AB is a communications systems integrator in Sweden. We deliver, connect and run PBXs, Teams Phone, contact centres and AI, in our customers’ own environments or in a private cloud hosted in Sweden.
Who we are
Breadth and depth, end to end
Since 2009 we have helped organisations with communications that have to work every day. We work with the larger enterprise PBXs from Mitel and Alcatel-Lucent Enterprise, with Teams Phone through AudioCodes, and with contact centre and AI solutions from Mitel and Artvise.
We have engineers who have worked with PBXs in regional authorities and large enterprises for more than 20 years, with a background at Siemens Enterprise Communications.
We run solutions in our customers’ own environments and, with our iComCloud service, in a private cloud hosted in Sweden. We work with subcontractors on larger projects, keep our own stock of spare parts and provide support throughout Sweden and in Germany, and in other countries through our partners.
Today we are a Mitel Silver Partner and authorised for OpenScape (formerly Siemens and Unify, now Mitel). We are also a partner of Enghouse Interactive, AudioCodes, Artvise and Alcatel-Lucent Enterprise.
At a glance
- Since 2009
- Mitel Silver Partner
- Certified on Mitel CX
- Part of the Mitel Workflow Studio pilot
- Private cloud hosted in Sweden
- Support in Sweden and Germany
Our cornerstones
What guides the way we work
New technology when it adds value
We follow technology closely and adopt new developments such as AI when they benefit the customer, not because they are new.
Your day-to-day work comes first
We start from how the customer works, and we stay on after the installation.
Collaboration and partnership
We keep our promises, give straight answers and solve problems in practical ways, with customers and partners alike.
What we do
Everything from one partner
PBX and telephony
Delivery, upgrades and operation of PBXs from Mitel and Alcatel-Lucent Enterprise, such as MX-ONE, OpenScape and OmniPCX Enterprise.
Third-party PBX maintenance
Keep the PBX that works. We take over support for MX-ONE, OpenScape and OmniPCX Enterprise and keep your PBX up to date with the manufacturer’s security fixes.
Teams Phone
Make and receive calls directly in Microsoft Teams, with Direct Routing via AudioCodes and a connection to your PBX.
Contact centre
Phone, chat, email and social media in one place with Mitel CX, on your own servers or in the cloud.
AI and automation
AI assistance and automated workflows in customer service with Mitel CX and Mitel Workflow Studio.
Support contracts and managed services
Support contracts with agreed response times, so that your communications work every day.
Let’s talk about your communications
Tell us where you stand today with your PBX, Teams or contact centre, and we will come back to you with a proposal. It costs nothing to ask.