Solutions · Consulting
Consulting for telephony, Teams and contact centre
Sometimes you need decision support, a plan or a specialist rather than a complete solution. Our consultants help you plan, choose and implement, whether it concerns your PBX, Teams, contact centre or integrations.
What we do
Experience when you need it
Replacing a PBX, moving to Teams or introducing a new contact centre affects the whole organisation. With the right groundwork from the start, decisions become easier and the project safer.
Our consultants work with the same platforms we deliver and support every day, including Mitel, Alcatel-Lucent Enterprise, Microsoft Teams and AudioCodes. You can bring us in for a defined task or for an entire project.
What’s included
- Assessment and current-state analysis
- Architecture and solution proposals
- Project management for replacements and migrations
- Decision support
- Integrations as consulting assignments
- Training for administrators and switchboard operators
- Consultants by the hour
Benefits
What you get
A more confident decision
You get options, risks and costs to compare before you decide.
Real-world experience
Our consultants carry out implementations and support work themselves, and know where projects tend to stall.
The right scope
A short review, an assessment or a consultant throughout the project. You choose what suits you.
The knowledge stays with you
We document and train, so that your own staff can take over.
Our consulting services
Seven ways to work with us
| Service | What we do | What you get |
|---|---|---|
| Assessment and current-state analysis | We review your PBX, Teams, contact centre, numbers, contracts and integrations, and everything that depends on the PBX, such as alarms and door entry phones. We also talk to the people who use the solution. | A picture of the current situation, with risks, needs and suggested next steps |
| Architecture and solution proposals | We define a target design, for example Teams with Direct Routing and an SBC, a contact centre in the cloud or a PBX on your own servers, with redundancy and backup routes. | An architecture with options, pros and cons, and a timeline |
| Project management for replacements and migrations | We lead the project when the PBX is replaced, telephony moves to Teams or the contact centre is replaced: timeline, coordination with the operator and other suppliers, testing and go-live. | A coordinated project with test protocols and a rollback plan |
| Decision support | We set out the options, the costs over time and the risks, for example of upgrading your PBX or replacing it. | A document that management can base a decision on |
| Integrations | We map the workflows and connect telephony and contact centre to CRM, case management, sign-in and business systems, as a defined assignment. | A documented integration with a clear owner |
| Training | We train administrators and switchboard operators on the platforms we work with, on site or remotely. | Staff who can handle day-to-day tasks themselves |
| Consultants by the hour | For organisations that run their own operations but need a specialist, for example for an upgrade, troubleshooting or a busy period. | A specialist when you need one, without a full project |
How an assignment works
From first conversation to handover
01
First conversation
We go through what you need help with, what is already in place and what you want to achieve.
02
Scope of work
You receive a proposal with purpose, scope, deliverables, timeline and cost before anything starts.
03
Delivery
We work together with your staff, on site or remotely, with check-ins along the way.
04
Handover
The results are documented and reviewed with you. You then decide whether and how to continue.
Common questions
Frequently asked questions about consulting
Do we have to buy the technology from you if we hire a consultant?
No. An assessment, a decision document or a consultant by the hour can stand on its own. You then decide whether and how to continue.
Do you bid in public tenders?
Yes. In public procurement we are a supplier and submit bids. That is why we do not write the tender documents: a supplier that has helped prepare a procurement can, as a last resort, be excluded from it.
Can we hire a consultant for a shorter assignment?
Yes. Consultants by the hour are a good fit for upgrades and troubleshooting, or when your own staff need reinforcement for a period.
How do we get started?
Book a meeting or contact us and tell us what you need help with. An assessment is often a good first step.
Do you have references?
References can be provided on request.
Further reading
Guide
Upgrade or replace your PBX?
Decision support for organisations that run MX-ONE or OpenScape today.
Guide
PBX lifecycle and end of life: extending its life safely
What manufacturers’ lifecycles mean, and how to keep your PBX secure for many years to come.
Guide
Teams and your existing PBX: coexistence and gradual migration
How to let Teams and your PBX work together while you move at your own pace.
Solution
PBX migration
From an old PBX to a new platform or Teams, step by step, with a rollback plan for every stage.
Solution
Integrations and APIs
Telephony and contact centre connected to your CRM, case management, sign-in and business systems.
Solution
Support contracts and managed services
Support contracts with agreed response times, so that your communications work every day.
Let’s talk about your communications
Tell us where you stand today with your PBX, Teams or contact centre, and we will come back to you with a proposal. It costs nothing to ask.