Products · Artvise
Artvise
Artvise brings contact centre, case management and e-services together in one system. We help you connect it to your PBX and operator, introduce it in your organisation and manage it over time.
About Artvise
The call becomes a case, in the same system
Artvise comes from the company of the same name, a Swedish customer contact software company that is part of Confirma Software. What sets Artvise apart from many other contact centre systems is that contact centre, case management and e-services are on the same platform. A call, an email or a web form can become a case that is followed up in the same tool, and all statistics come from one system.
In Sweden, Artvise is used mostly by municipalities and regions, for example in citizen service centres that give residents a single point of contact, but also by property companies and businesses. The system can run in a private cloud or in your own environment.
We are an Artvise partner and help you with the connection to your PBX and operator, implementation, integrations and support. We can run Artvise in your environment or as a private cloud hosted in Sweden. Artvise is part of our offering for contact centres for voice and digital channels.
Last updated 14 October 2026.
At a glance
- Contact centre, case management and e-services in one system
- Phone, chat, video, SMS, email and social media
- Routing and escalation to the right team
- E-services with electronic ID (e-ID)
- Replies to a digital mailbox, as an add-on
- In a private cloud or in your own environment
How we help you
What we do with Artvise
Assessment
Which channels, case types and teams to include, and what the workflows look like today.
Connection to PBX and operator
Artvise connects via SIP or API. We connect it to your PBX or operator and test the call flows.
Implementation
Queues, skill groups, categories and e-services are set up together with your teams.
Integrations
Connections to the directory, calendars, Teams presence and business systems, using ready-made connectors or the Artvise API.
Training
Case handlers, specialists and administrators, so that the system is used as intended.
Support and lifecycle management
Changes, upgrades and support, with Artvise behind us when needed.
Use cases
How Artvise is used
Citizen service centre
A single point of contact for the municipality: calls, chat and e-services become cases that are resolved straight away or passed on to the right department.
Fault reporting for tenants
Fault reports by phone or web become a case that goes to the right technician and is tracked. Read the guide on case management for property companies.
Internal service
HR, IT and finance receive and follow up on staff questions in the same system.
Specialists in the departments
Staff who do not handle cases every day answer through a web client, with permission-based access to cases.
Field staff
Staff out in the field create cases and report back on them from their mobile, with map support.
Diversion status and on-call rotas
Artvise can also manage phone directories, diversion status (where staff are and when they will be back) and on-call schedules.
Works with
- PBXs and operators via SIP or API
- Teams presence and Exchange calendar
- Swedish BankID and other e-IDs
- Digital mail via the infrastructure of DIGG, the Swedish Agency for Digital Government
- Look-ups in the population register and the property register
- Business systems via the open Artvise API
What we review first
- Channels, case types and volumes
- How cases are routed and escalated today
- PBX, operator and connection
- Systems to integrate with
- Deployment: private cloud or your own environment
- Requirements for e-ID, confidentiality and records retention
How we work
From the first conversation to day-to-day operations
01
Discovery
We review how you work today, which systems you have and what you want to achieve.
02
Proposal
You receive a concrete proposal covering technology, timeline and cost, and we explain our choices.
03
Implementation
We install, integrate and test, and we train your users and administrators.
04
Operations and support
After go-live, we stay with you for support, updates and further development.
Common questions
Frequently asked questions about Artvise
How does Artvise differ from a standard contact centre system?
Contact centre, case management and e-services are in the same system. A call, an email or a web form can therefore become a case that is followed up in the same tool, by the person who answered or by someone else.
Can Artvise run in the cloud?
Yes. We can run Artvise as a private cloud hosted in Sweden, and for smaller organisations in a simpler, shared form. It can also be installed in your own environment.
Does Artvise have AI?
Artvise can be connected to AI services from other providers, and the platform has speech recognition and text-to-speech. We have also developed our own call transcription that works with Artvise.
Does Artvise work with our PBX?
Artvise connects via SIP or API and, according to the supplier, supports Mitel, Alcatel-Lucent Enterprise and Cisco, among others. We review other PBXs and operators case by case.
Can residents identify themselves with BankID?
Yes. Mobile BankID can be used to verify the person getting in touch, and through Artvise’s partnership with IDkollen, this also works by phone and chat.
Can replies be sent to a digital mailbox?
Yes. With the Digital Post add-on, the reply goes to the recipient’s digital mailbox via DIGG’s infrastructure, and the reply is saved in the case.
Further reading
Solution
Contact centre
Phone, chat, email and social media in one place with Mitel CX, on your own servers or in the cloud.
Solution
Integrations and APIs
Telephony and contact centre connected to your CRM, case management, sign-in and business systems.
Industry
Municipalities and regions
Reliable communications for services that must always be reachable, with a focus on security, GDPR and clear contracts.
Industry
Property companies
Fault reports and enquiries in one place, whether tenants call, chat or write.
Product
Enghouse Trio
Attendant console, presence and diversion status for switchboard operators and agents.
Product
Mitel CX
Contact centre for voice and digital channels, with AI, on top of Mitel PBXs such as MX-ONE and OpenScape.
Let’s talk about your communications
Tell us where you stand today with your PBX, Teams or contact centre, and we will come back to you with a proposal. It costs nothing to ask.