Industries · Enterprises
Communications that make your company easier to reach
Customers expect an answer straight away, in the channel they choose. We help businesses connect their PBX, Teams and contact centre, and use AI where it pays off.
Your day-to-day
Better customer experience, more efficient work
When telephony, Teams and customer service work together, it is easier for customers to reach the right person and easier for your staff to help them. Real-time reports show you where queues are building up before customers notice.
We start from how you work today and build on what you already have, whether that is an MX-ONE, an OpenScape or Microsoft Teams.
If you operate in several countries, we help you set up one Teams Phone solution, with each country connected according to its own rules. If you use Dynamics 365 Contact Center, we connect your numbers to its voice channel.
What matters to you
- Customers who reach the right person straight away
- Teams as the phone for the whole company, in other countries too
- Multichannel customer service connected to your CRM
- AI that handles the common questions
- Real-time reports and figures
- One partner, end to end
How we help you
What we can do for you
Teams Phone
Teams as your phone, with your own numbers and a connection to the PBX and contact centre.
Contact centre
Customer service in every channel, connected to your CRM, with real-time reports.
AI and automation
AI agents and AI assistance that take the load off customer service and shorten response times.
PBX and telephony
A PBX that grows with the company, on your own servers, in the cloud or a combination of both.
Teams Phone in multiple countries
Teams Phone in several countries, with the right connection, numbers and emergency calling in each country.
Telephony for Dynamics 365
Your numbers and your operator in the voice channel of Dynamics 365 Contact Center.
How we work
From the first conversation to day-to-day operations
01
Discovery
We review how you work today, which systems you have and what you want to achieve.
02
Proposal
You receive a concrete proposal covering technology, timeline and cost, and we explain our choices.
03
Implementation
We install, integrate and test, and we train your users and administrators.
04
Operations and support
After go-live, we stay with you for support, updates and further development.
Further reading
Product
AudioCodes SBC
The Mediant family for Teams Direct Routing, SIP trunks and secure telephony integration.
Guide
Direct Routing or Operator Connect?
Four ways to connect Teams to the phone network, and which one suits you.
Product
Mitel CX
Contact centre for voice and digital channels, with AI, on top of Mitel PBXs such as MX-ONE and OpenScape.
More industries
See also
Hotels
PBX, room phones and integration with the property management system (PMS), so that check-in, wake-up calls and room status work together.
Property companies
Fault reports and enquiries in one place, whether tenants call, chat or write.
Municipalities and regions
Reliable communications for services that must always be reachable, with a focus on security, GDPR and clear contracts.
Healthcare
Phone lines that patients can get through on, built for 24/7 operation, with changes that are planned and tested.
Let’s talk about your communications
Tell us where you stand today with your PBX, Teams or contact centre, and we will come back to you with a proposal. It costs nothing to ask.