Industries · Municipalities and regions
Communications for municipalities and regions
Citizens must reach the right department, healthcare must always be reachable, and the PBX must work even on a bad day. We build resilient communications for the public sector in Sweden.
Your day-to-day
Many services, one number
A Swedish municipality or region covers everything from schools and social care to healthcare, technical services and contact centres. Calls must reach the right person, information must be protected, and the solution must be one you can procure and manage for many years.
We deliver PBXs, presence and diversion status, contact centres and Teams, and have long experience of the larger Mitel platforms, such as MX-ONE and OpenScape. References can be provided on request.
What matters to you
- High availability and redundancy
- Security and protection of personal data under the GDPR
- PBX with presence and diversion status for many departments
- Citizen services across several channels
- E-services and workflows that take the load off caseworkers
- Solutions that can be procured and managed over the long term
How we help you
What we can do for you
PBX and telephony
Reliable Mitel PBXs, such as MX-ONE and OpenScape, with mobile extensions and Teams.
Switchboard and attendant console
The switchboard operator sees presence and calendars across the whole organisation and puts calls through to the right person.
Contact centre
Citizen services by phone, chat, SMS and email, with e-services and case management.
Critical communications
Redundancy, backup routes and support with agreed service levels for organisations that cannot afford downtime.
AI and automation
AI agents that answer common questions around the clock and take the load off caseworkers.
Third-party PBX maintenance
Keep the PBX that works. We take over support for MX-ONE, OpenScape and OmniPCX Enterprise and keep your PBX up to date with the manufacturer’s security fixes.
How we work
From the first conversation to day-to-day operations
01
Discovery
We review how you work today, which systems you have and what you want to achieve.
02
Proposal
You receive a concrete proposal covering technology, timeline and cost, and we explain our choices.
03
Implementation
We install, integrate and test, and we train your users and administrators.
04
Operations and support
After go-live, we stay with you for support, updates and further development.
Further reading
Product
Enghouse Trio
Attendant console, presence and diversion status for switchboard operators and agents.
Guide
Redundancy and failover for telephony
Dependencies, backup routes and how to test that continuity holds.
More industries
See also
Hotels
PBX, room phones and integration with the property management system (PMS), so that check-in, wake-up calls and room status work together.
Property companies
Fault reports and enquiries in one place, whether tenants call, chat or write.
Enterprises
A better customer experience and more efficient work, with PBX, Teams and contact centre working together.
Healthcare
Phone lines that patients can get through on, built for 24/7 operation, with changes that are planned and tested.
Let’s talk about your communications
Tell us where you stand today with your PBX, Teams or contact centre, and we will come back to you with a proposal. It costs nothing to ask.