Solutions · Teams Phone in multiple countries
Teams Phone in multiple countries
We help companies with operations in multiple countries get one shared Teams Phone setup, with the right connection, numbers and emergency calling in each country.
What we do
One solution, different rules
Teams Phone can connect to the phone network in four ways: Calling Plan, where Microsoft is the operator; Operator Connect, through a certified operator; Teams Phone Mobile, through the mobile operator; and Direct Routing, with your own SBC. The methods can be mixed in the same Microsoft 365 environment, by country, office or group.
What suits you is decided country by country: which services are available there, the rules for numbers and emergency calling, existing operator contracts and what needs to connect to a contact centre or PBX. We can carry out the analysis, build the architecture and roll it out one country at a time.
We have good knowledge of local SBCs and work with SBCs from both AudioCodes and Mitel (OpenScape SBC and MiVoice Border Gateway). Where Operator Connect or a Calling Plan suits a country better, we help you choose.
What’s included
- Country analysis: rules, numbers and emergency calling
- Direct Routing with a central SBC or local SBCs
- Numbering plan and number porting
- Advice on Operator Connect or Calling Plan where they suit better
- Phased rollout, starting with a pilot country
- Lifecycle management and reviews per country
Benefits
What you get
The same Teams for everyone
The whole company uses the same Teams, even if the connection to the phone network differs between countries.
Set up to local rules
Numbers, emergency calling and routing are set up according to each country’s rules, for example where the law requires a local connection.
One point of contact
We coordinate the operators and keep track of numbers, documentation and changes.
Contact centre and PBX included
With Direct Routing you can bring in contact centres, existing PBXs and backup routes.
Four ways to connect
How Teams connects to the phone network
| Method | Who handles the connection | Suits you when |
|---|---|---|
| Calling Plan | Microsoft is the operator | Smaller offices in countries where the plan is available. Sweden is one of them. |
| Operator Connect | A certified operator manages numbers and SBCs | You want the operator to take responsibility for the connection. |
| Teams Phone Mobile | The mobile operator | Mobile staff. Does not work for switchboard functions and call queues. |
| Direct Routing | You or your partner, with your own SBC | Contact centres, PBXs, advanced routing or countries with special rules. |
Calling Plans are not available in every country, for example not in the United Arab Emirates or China. There you need Operator Connect or Direct Routing. In countries such as India, calls may not bypass the local operator, and Location-Based Routing is used instead. It limits features such as call queues and recording.
What we work with
- Microsoft Teams Phone
- Direct Routing
- OpenScape SBC
- AudioCodes SBC
- Location-Based Routing
How we work
From the first conversation to day-to-day operations
01
Discovery
We review how you work today, which systems you have and what you want to achieve.
02
Proposal
You receive a concrete proposal covering technology, timeline and cost, and we explain our choices.
03
Implementation
We install, integrate and test, and we train your users and administrators.
04
Operations and support
After go-live, we stay with you for support, updates and further development.
Common questions
Frequently asked questions about Teams Phone in multiple countries
Can all countries have the same Teams solution?
Yes, in the same Microsoft 365 environment. What can differ is how each country connects to the phone network, and Calling Plan, Operator Connect and Direct Routing can be mixed.
Do we need an SBC in every country?
Not always. A central SBC can serve many countries, for example the whole of Europe. Some countries require a local connection, and a local SBC is placed there.
Can we keep our numbers?
Usually, by porting them to Microsoft, to an Operator Connect operator or to the operator behind your SBC. Rules and lead times differ between countries.
How does emergency calling work?
Every location needs a registered emergency address. With Calling Plan and Operator Connect, users get the country’s emergency number automatically. With Direct Routing, emergency numbers and routes are configured in Teams and in the SBC, and we test them in each country.
What about countries that regulate internet telephony?
There, Location-Based Routing or a local solution may be required, for example Operator Connect for India. It affects features such as call queues and recording, so we cover it in the country analysis.
How long does a rollout take?
It is often determined by number porting and by the checks some countries require before numbers can be bought or ported. So we start number porting and the checks first, then roll out to a pilot country before the rest follow in stages.
Further reading
Guide
Direct Routing or Operator Connect?
Four ways to connect Teams to the phone network, and which one suits you.
Product
AudioCodes SBC
The Mediant family for Teams Direct Routing, SIP trunks and secure telephony integration.
Solution
Teams Phone
Make and receive calls directly in Microsoft Teams, with Direct Routing via AudioCodes and a connection to your PBX.
Solution
Telephony for Dynamics 365
The voice channel in Dynamics 365 Contact Center, with Direct Routing and an SBC from AudioCodes.
Solution
Support contracts and managed services
Support contracts with agreed response times, so that your communications work every day.
Let’s talk about your communications
Tell us where you stand today with your PBX, Teams or contact centre, and we will come back to you with a proposal. It costs nothing to ask.