Industries · Property companies
Case management and customer service for property companies
Fault reports, rent questions and bookings come in by phone, email and the web. We help property companies bring them together in one place and respond faster.
Your day-to-day
From fault report to fix
Tenants get in touch in many different ways and want a quick answer. When every case is logged, routed to the right person and followed up, both tenants and staff are more satisfied.
With contact centre and case management from Mitel CX or Artvise, all channels and cases are gathered in one place. With e-services, tenants can report a fault themselves, and the report goes straight into the right flow.
What matters to you
- One place for all cases and channels
- Fault reporting via the web and e-services
- The right case to the right technician or property manager
- Answers to common questions around the clock
- Tracking of response times and cases
- Cases that can be passed on to your other systems
How we help you
What we can do for you
Contact centre
All channels and cases in one place, with Mitel CX or Artvise.
AI and automation
AI agents that answer common questions about rent, the laundry room and fault reports.
PBX and telephony
Telephony that connects tenants to the right property manager or technician.
Support contracts and managed services
Support and updates, so that customer service works every day.
How we work
From the first conversation to day-to-day operations
01
Discovery
We review how you work today, which systems you have and what you want to achieve.
02
Proposal
You receive a concrete proposal covering technology, timeline and cost, and we explain our choices.
03
Implementation
We install, integrate and test, and we train your users and administrators.
04
Operations and support
After go-live, we stay with you for support, updates and further development.
Common questions
Questions and answers about customer service for property companies
We do not have a Mitel PBX. Can we still have AI in customer service?
Yes. Mitel CX works together with Teams. Your staff answer in Teams, and Mitel CX provides the queues, voice menus and AI. We describe how it fits together in the guide Mitel CX and Microsoft Teams.
Further reading
Guide
Case management for property companies: from fault report to satisfied tenant
How to bring fault reports and enquiries into one process, so that tenants get updates and nothing gets lost.
Product
Mitel CX
Contact centre for voice and digital channels, with AI, on top of Mitel PBXs such as MX-ONE and OpenScape.
Solution
Integrations and APIs
Telephony and contact centre connected to your CRM, case management, sign-in and business systems.
More industries
See also
Hotels
PBX, room phones and integration with the property management system (PMS), so that check-in, wake-up calls and room status work together.
Enterprises
A better customer experience and more efficient work, with PBX, Teams and contact centre working together.
Municipalities and regions
Reliable communications for services that must always be reachable, with a focus on security, GDPR and clear contracts.
Healthcare
Phone lines that patients can get through on, built for 24/7 operation, with changes that are planned and tested.
Let’s talk about your communications
Tell us where you stand today with your PBX, Teams or contact centre, and we will come back to you with a proposal. It costs nothing to ask.